AWS Connect

I started my networking career when I joined Cisco as an intern back in 2006 – and my first few projects rotated around CUCM. Later in life I did a project for Vodafone for a hosted Contact Centre service.  At the time, the amount of effort, cost and complexity that went into buildinging these solutions seemed appropriate – seemed normal.  A few years later and I now think it’s horrifying!

Two hours.  That’s all it took for me to learn the basics of AWS Connect and build a basic call flow with some voice-recognition using Lex.  Two hours – and I’d never touched AWS Connect or Lex before.

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